Cookies & Privacy

We treat your data with the utmost care. Please read more below. At HotelGiftcard.com BV (“we”, “our”, “us”), protecting your privacy is essential. This Privacy and Cookie Policy explains how we collect, use, store, and share your personal data when you use our website hotelgiftcard.com (“the Site”). We fully comply with the General Data Protection Regulation (GDPR) and all applicable privacy laws.

1. Who we are

HotelGiftcard.com BV is responsible for processing personal data via our Site. If you have any questions regarding this policy:
Address: Ambachtsweg 6, 1474 HW Oosthuizen, The Netherlands
Email: [email protected]

1. What data we collect

We collect personal data when you book accommodation, subscribe to our newsletter, or contact our customer service. This includes: your name, address, email address, telephone number, payment details (securely processed), booking details, and information related to your online activity (IP address, browser type, device data). We collect email addresses for marketing purposes only with your explicit consent.

1. How and why we process your data

We process your personal data in order to:

• Manage your bookings
• Respond to your specific requests
• Provide customer service
• Secure payments
• Prevent fraud
• Send marketing communications (only with your permission)
• Comply with legal obligations.
  

4. Legal basis for processing

The processing of your data is based on:

• Your explicit consent
• The performance of contracts (such as bookings)
• Our legitimate business interests (service improvement, fraud prevention)
• Compliance with legal obligations.
  

5. Cookies and tracking technologies

We use cookies and similar technologies to ensure optimal website functionality, analyze performance, and personalize your browsing and advertising experience, with your consent. You can manage your preferences via our cookie banner or your browser settings.

6. Data retention period

We retain your personal data for as long as necessary to achieve the stated purposes, manage bookings, comply with legal obligations, resolve disputes, or provide customer support. Marketing data is retained until you withdraw your consent.

7. Sharing your data

We share your data only with essential third parties, such as:

• Payment service providers
• Accommodation providers
• Booking partners
• Web hosting and IT service providers.

We never sell your personal data.

8. International data transfers

If we transfer your data outside the European Economic Area (EEA), we implement appropriate safeguards to ensure the protection of your data.

9. Your rights

In accordance with the GDPR, you have the right to:

• Access your data
• Correct your data
• Request deletion of your data
• Restrict processing
• Request data portability
• Object to processing
• Withdraw your consent at any time.

Please contact us at [email protected] to exercise your rights.

10. Security measures

We use robust security measures to protect your data against unauthorized access, misuse, or loss. All interactions and transactions take place via secure, encrypted connections.

11. Changes to this policy

We may update this policy to reflect legislative changes or changes in our data processing practices. Significant changes will be clearly communicated on our website or by email. Please review this page regularly.

12. Complaints and contact

If you believe your data has been processed incorrectly, you have the right to lodge a complaint with the competent data protection authority.
For any questions or concerns, please contact us directly:
HotelGiftcard.com BV
Ambachtsweg 6, 1474 HW Oosthuizen
The Netherlands
Email: [email protected]