Terms & conditions

When you use Hotelgiftcard.com, different types of terms and conditions may apply, depending on what you do on our website:

1. Use of the Hotel Gift Card:
For the use of the gift card, the General Terms and Conditions of Hotelgiftcard.com apply. These set out how the card works, its validity, and your rights as a user.

2. Bookings via our website:
When you book an overnight stay with your gift card, this is processed via the Expedia Partner Network. Additional terms and conditions then apply to your booking:

The Booking Conditions of Expedia Inc. / Travelscape LLC. During the booking process, you are explicitly asked to agree to these conditions.
The terms and conditions of the booked accommodation, such as the cancellation policy, house rules, and any applicable surcharges. These are visible during the booking process.

3. The role of Hotelgiftcard.com:
We provide the platform and the gift card, but we are not a party to the final agreement between you and the accommodation. We act solely as an intermediary. HGC is not a party to the final agreement between you and the accommodation and does not issue an invoice for the booking.

In these Terms and Conditions, the following terms shall have the meanings set out below:

1.    Hotelgiftcard.com (HGC): The company operating the Hotelgiftcard platform, including any successors.

2.    User: Any individual who purchases or uses a Hotelgiftcard to book accommodation with Partner Properties.

3.    Agreement: The contractual relationship between the User and HGC.

4. Gift Card: The Hotelgiftcard issued by HGC or its authorised Resellers, loaded with a prepaid value ([balance]).

5. Balance: The prepaid monetary value on the Gift Card, up to a maximum of 500 euro, available to be used for bookings.

6. Remaining Balance: Any unused portion of the Balance following partial redemption.

7. Partner Properties: Accommodation providers accessible via the Expedia Partner Network, bookable using the Gift Card on HGC’s website.HGC has no direct relationship with these providers and acts only as an intermediary.

8. Expedia Partner Network: The booking platform integrated with HGC for accommodation listings and reservations.

9. Resellers: Businesses authorised to sell the Gift Card on behalf of HGC.

3.1 Multiple legal relationships:
When using the Hotelgiftcard and booking accommodations via the HGC website, multiple legal relationships apply. The relationship between the User and HGC is governed by these General Terms and Conditions. When the User books an overnight stay via the HGC website, additional agreements are formed between the User and (i) Expedia Inc. / Travelscape LLC and (ii) the selected Partner Accommodation. The applicable terms and conditions of Expedia and of the relevant accommodation apply to these bookings. HGC acts solely as an intermediary in this respect.

3.2 Applicability of these terms:
By purchasing or obtaining possession of the Hotegiftcard, the User (both the purchaser and the holder of the card) accepts these General Terms and Conditions. These terms apply to all offers, agreements, and services of HGC.

3.3 Amendment of terms:
HGC reserves the right to amend these General Terms and Conditions. Amendments will be published in a timely and clear manner via the HGC website. In the event of material changes, HGC will inform the User thereof, where possible prior to their entry into force.

3.4 Deviations:
Deviations from these General Terms and Conditions are only valid if expressly confirmed in writing by HGC.

3.5 Assignment:
HGC is entitled to assign its rights and obligations arising from these terms and conditions to an affiliated company or a third party, provided that this does not materially prejudice the position of the User.

4.2 User responsibility:
Once purchased, the User is responsible for keeping the Hotelgiftcard and the corresponding codes safe.

4.3 Use of balance:
The Hotelgiftcard can only be used to book stays at Partner Accommodations through the HGC website.

4.4 Payment with the Hotelgiftcard:
Payments with the Hotelgiftcard are final once the User confirms them on the website.

4.5 Validity and expiry of the balance:
This card is valid for 2 years after activation. This card can only be used on hotelgiftcard.com to book accommodation. Not redeemable for cash. The balance, expiry date and terms and conditions can always be accessed via our website and customer service.

4.6 Free transfer:
The Hotelgiftcard can only be transferred free of charge (without financial compensation). The User remains responsible for its use and secure management.

4.7 Management fees:
HGC charges fees for facilitating bookings through the Expedia Partner Network. These costs are clearly and transparently displayed during the purchase process.

6.1 HGC acts solely as an intermediary for accommodation bookings made via the Expedia Partner Network. The contract for the accommodation is concluded directly between the User and the Partner Property, subject to the applicable terms and conditions of Expedia and the relevant Partner Property. The Hotelgiftcard may only be used for bookings made via the HGC website.

6.2 HGC shall not be liable for any damage arising from the use of the Hotelgiftcard or from the agreement with the Partner Property, unless such damage is caused by wilful misconduct or gross negligence on the part of HGC. In all other cases, the liability of HGC shall be limited to the value of the relevant booking, subject to a maximum amount.

6.3 HGC shall not be liable for any damage caused by force majeure, including failures in connections, networks or systems, government measures, strikes, pandemics, or other circumstances beyond the reasonable control of HGC. Where force majeure occurs, HGC shall use reasonable efforts to mitigate the consequences for the User.

6.4 Temporary unavailability of the platform or booking system shall be considered force majeure and shall not entitle the User to compensation.

7.1 Physical gift card:
The physical gift card may be cancelled within fourteen (14) days following receipt, unless the balance has already been used.
(Articles 102 and 103 of the General Law for the Protection of Consumers and Users)

7.2 Digital gift cards:
Digital gift cards are excluded from the right of withdrawal, as they constitute digital content supplied immediately.
(Article 103(m) of the LGDCU)

7.3 Business orders:
Business orders may not be cancelled or returned.

10.1 Applicable law:
These terms and conditions are governed by Spanish law.

10.2 Exclusion of the Vienna Convention:
The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

10.3 Jurisdiction:
Any dispute arising out of or in connection with these terms and conditions shall be submitted exclusively to the competent courts of Spain.

10.4 Businesses:
In disputes involving legal entities, an amicable settlement and mediation must first be attempted before resorting to the courts.

10.5 Severability clause:
If any provision is declared null or unenforceable, the remaining provisions shall remain fully in force and effect. The invalid provision shall be replaced by another provision of equivalent content insofar as possible.

10.6 Language versions:
In the event of any discrepancy between different language versions, the original Dutch version shall prevail.