Cookies & Privacy

At HotelGiftcard.com B.V. (“we”, “us”, “our”), protecting your privacy is our highest priority. This Privacy and Cookie Policy explains how we collect, use, store, and share your personal data when you use our website hotelgiftcard.com (“Website”). We act in full compliance with the General Data Protection Regulation (GDPR) and all other applicable data protection laws.

1. Who we are

   Data controller:
   HotelGiftcard.com B.V.
   Ambachtsweg 6
   1474 HW Oosthuizen
   The Netherlands
   Email: [email protected]

2. What data we collect

We collect personal data when you:

• book accommodation,
• subscribe to our newsletters, or
• contact our customer service.

This includes:

• Name, address, email address, telephone number,
• Payment details (securely processed),
• Booking details,
• Technical information such as IP address, browser type, and device data.

Email addresses are used for marketing purposes only with explicit consent.

3. Purposes of processing

We process your personal data for the following purposes:

• Managing reservations and special requests,
• Providing customer service,
• Secure payment processing,
• Fraud prevention,
• Sending marketing communications (only with consent),
• Compliance with legal obligations.

4. Legal basis for processing

The processing of your personal data is based on the following legal grounds under the GDPR:

• Your explicit consent (e.g. for marketing),
• Performance of a contract (e.g. bookings),
• Legitimate interests (e.g. service improvement, fraud prevention),
• Compliance with legal obligations.

5. Cookies and similar technologies

We use cookies and tracking technologies to:

• Ensure proper website functionality,
• Analyze and improve performance,
• Personalize your browsing and advertising experience.

Legal basis: your consent in accordance with Article 22.2 of the Spanish LSSI and Article 6(1)(a) GDPR.
You can manage your preferences via the cookie banner or your browser settings.

6. Data retention

We retain your personal data only for as long as necessary to:

• Fulfill the stated purposes,
• Manage bookings,
• Resolve disputes,
• Comply with legal requirements.

Marketing data is retained until you withdraw your consent.

7. Sharing data with third parties

We share your data only with third parties necessary to provide our services, such as:

• Payment service providers,
• Accommodation providers,
• Booking partners such as Expedia,
• Hosting and IT service providers.

We never sell your personal data.

8. International data transfers

If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission,
• Additional security measures.

Such transfers are carried out in accordance with Articles 44 to 49 GDPR.

9. Your rights

You have the following rights under the GDPR and applicable national legislation:

• Access to your personal data,
• Correction of inaccurate data,
• Erasure of data (“right to be forgotten”),
• Restriction of processing,
• Data portability,
• Objection to processing,
• Withdrawal of consent at any time.

To exercise these rights, please contact [email protected].

10. Security measures

We apply appropriate technical and organizational measures to protect your data, including:

• SSL encryption,
• Server and network protection,
• Restricted access to data,
• Monitoring for unauthorized access.

11. Changes to this policy

We may update this policy to reflect legal changes or updates to our data processing practices.
Significant changes will be communicated on our website or by email. We recommend reviewing this policy regularly.

12. Complaints and contact

    If you believe your data has not been processed correctly, you may file a complaint with the competent supervisory authority:

    Spanish Data Protection Agency (AEPD)
    Calle Jorge Juan 6
    28001 Madrid
    www.aepd.es

    You may also contact us directly:
    HotelGiftcard.com B.V.
    Ambachtsweg 6
    1474 HW Oosthuizen
    The Netherlands
    Email: [email protected]