Cookies & Privacy statement

At HotelGiftcard.com BV (“we”, “us”, “our”), protecting your privacy is extremely important to us. This Privacy and Cookie Policy explains how we collect, use, store, and share your personal data when you use our website hotelgiftcard.com (“the Website”). We fully comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Who we are

The controller of personal data processed via our Website is HotelGiftcard.com BV.

Contact details:
HotelGiftcard.com BV
Ambachtsweg 6, 1474 HW Oosthuizen
The Netherlands
Email: [email protected]

2. What data we collect

We collect personal data when you book accommodation, subscribe to our newsletter, or contact our customer service. The data collected may include:

• First and last name, address, email address, telephone number
• Payment details (processed securely)
• Booking details
• Online activity data such as IP address, browser type, and device information

Email addresses for marketing purposes are collected only with your explicit consent.

3. How and why we process your data

We process personal data for the following purposes:

• Handling bookings and special requests
• Customer support
• Secure payment processing
• Fraud prevention
• Marketing communications (only with consent)
• Compliance with legal obligations

4. Legal bases for processing

The legal bases for processing your personal data are:

• Your explicit consent
• Performance of a contract (e.g. fulfilling a booking)
• Our legitimate interest (e.g. service improvement, abuse prevention)
• Legal obligations

5. Cookies and tracking technologies

We use cookies and similar technologies to:

• Ensure proper functioning of the Website
• Analyze performance and improve the Website
• Personalize the user experience and advertisements (with consent)

You can manage your cookie preferences via the cookie banner or your browser settings.

6. Data retention period

We retain personal data only for as long as necessary to:

• Handle bookings
• Fulfill legal obligations
• Resolve disputes
• Provide customer services

Marketing data is retained until consent is withdrawn.

7. Data sharing

Your data may be shared only with essential third parties, such as:

• Payment service providers
• Accommodation providers
• Booking partners
• IT and hosting service providers

We never sell your personal data.

8. Transfers outside the EEA

If data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

9. Your rights

Under the GDPR, you have the right to:

• Access your data
• Rectify your data
• Erase your data (“right to be forgotten”)
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise your rights, please contact us at: [email protected].

We may request additional information to verify your identity.

10. Security measures

We apply strong technical and organizational measures to protect your data against unauthorized access, loss, or misuse. All interactions and transactions take place via secure, encrypted connections.

11. Changes to this policy

We reserve the right to update this policy due to legal changes or adjustments to our data processing practices. Significant changes will be clearly communicated on our Website or by email. We encourage you to review this policy regularly.

12. Complaints and contact

If you believe your data has been processed unlawfully, you have the right to lodge a complaint with the relevant data protection authority.
For questions or concerns, please contact:

HotelGiftcard.com BV
Ambachtsweg 6, 1474 HW Oosthuizen
The Netherlands
Email: [email protected]