Cookies & Privacy statement

HotelGiftcard.com B.V. (“we”, “our”, “the company”) is committed to protecting your privacy. This Privacy and Cookie Policy explains how we collect, use, store, and share your personal information when you use our website hotelgiftcard.com (“the Website”).

1. Who we are

HotelGiftcard.com B.V.
Ambachtsweg 6
1474 HW Oosthuizen
The Netherlands
Email: [email protected]

We act as the data controller for the personal data collected through our Website, in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (Mexico).

2. Data we collect

We collect personal data when you:

• Make a reservation through the Website
• Subscribe to our newsletter
• Contact our customer support team

The data may include:

• Full name, address, email address, telephone number
• Payment information (securely processed)
• Reservation-related details
• Technical information such as IP address, browser type, and device information

We will use your email address for marketing purposes only if you provide explicit consent.

3. Purposes of processing

Your personal data is processed for the following purposes:

• Managing reservations and responding to inquiries
• Providing customer support
• Processing payments securely
• Preventing fraud and misuse
• Sending promotional communications (only if you have given consent)
• Complying with applicable legal obligations in Mexico

4. Legal basis for processing

In Mexico, we process your data based on:

• Your explicit consent (e.g. for newsletters or cookies)
• A contractual relationship (e.g. confirming a reservation)
• Our legitimate interest (e.g. fraud prevention)
• Compliance with legal obligations (such as invoicing or tax requirements)

5. Use of cookies and similar technologies

We use cookies and similar technologies to:

• Enable proper functioning of the Website
• Analyze Website usage and improve performance
• Personalize your browsing experience and display relevant advertisements

Legal basis: your consent.
You may manage or withdraw your preferences at any time via our cookie banner or your browser settings.

6. Data retention

We retain your personal data only for as long as necessary to:

• Fulfill the purposes described above
• Comply with legal and tax requirements
• Provide after-sales service or resolve disputes

Marketing data is retained until you withdraw your consent.

7. Sharing your data

We share your data only with trusted third parties, such as:

• Payment service providers
• Booking partners and accommodation providers
• Web hosting and technical support providers
• Public authorities, when required by law

We do not sell your personal data to third parties.

8. International transfers

If we transfer your data outside Mexico or the European Economic Area (EEA), appropriate safeguards will be implemented, such as:

• Standard contractual clauses
• Supplementary technical and contractual measures to protect your information

9. Your rights as a data subject

In accordance with the Mexican Federal Data Protection Law (LFPDPPP), you have the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Cancel your data when it is no longer necessary
• Object to the processing of your data in certain circumstances
• Withdraw your consent at any time

To exercise these rights, please contact us at: [email protected].

10. Data security

We implement appropriate technical and organizational measures to protect your personal data, including:

• SSL encryption
• Role-based access control
• Secure hosting infrastructure and continuous monitoring

11. Changes to this policy

We may update this Privacy and Cookie Policy from time to time to reflect legal, regulatory, or internal process changes.
Any significant changes will be communicated via the Website or by email, where applicable.

12. Contact and complaints

If you have concerns about how your personal data has been processed, you may:

File a complaint with the Mexican authority:

National Institute for Transparency, Access to Information and Protection of Personal Data (INAI)
www.inai.org.mx

Or contact us directly at:

HotelGiftcard.com B.V.
Ambachtsweg 6
1474 HW Oosthuizen
The Netherlands
Email: [email protected]