Terms & conditions

When you use Hotelgiftcard.com, different types of terms and conditions may apply, depending on what you do on our website:

1. Use of the Hotelgiftcard:
For the use of the gift card, the General Terms and Conditions of Hotelgiftcard.com apply. These explain how the card works, how long it is valid, and your rights as a user.

2. Bookings via our website:
When you book an overnight stay with your gift card, the booking is made via the Expedia Partner Network. Additional terms and conditions then apply to your booking:

• The booking conditions of Expedia Inc. / Travelscape LLC, which apply to the booking
• The terms and conditions of the selected accommodation, such as the cancellation policy, house rules, and any applicable surcharges. These are visible during the booking process.

3. The role of Hotelgiftcard.com:
We provide the platform and the gift card, but we are not a party to the agreement between you and the accommodation.
Hotelgiftcard.com (HGC) acts solely as an intermediary and does not issue an invoice for the booking.

In these Terms and Conditions, the following terms shall have the meanings set out below:

1.    Hotelgiftcard.com (HGC): The company operating the Hotelgiftcard platform, including any successors.

2.    User: Any individual who purchases or uses a Hotelgiftcard to book accommodation with Partner Properties.

3.    Agreement: The contractual relationship between the User and HGC.

4.    Gift Card: The Hotelgiftcard issued by HGC or its authorised Resellers, loaded with a prepaid value ([balance]).

5.    Balance: The prepaid monetary value on the Gift Card, up to a maximum of 500 CHF, available to be used for bookings.

6.    Remaining Balance: Any unused portion of the Balance following partial redemption.

7.    Partner Properties: Accommodation providers accessible via the Expedia Partner Network, bookable using the Gift Card on HGC’s website.HGC has no direct relationship with these providers and acts only as an intermediary.

8.    Expedia Partner Network: The booking platform integrated with HGC for accommodation listings and reservations.

9.    Resellers: Businesses authorised to sell the Gift Card on behalf of HGC.

Hotelgiftcard.com B.V.
Ambachtsweg 6
1474 HW Oosthuizen, The Netherlands
Company registration (KvK): 78253411
VAT number: NL861319588B01
 

3.1 Multiple legal relationships:
When using the Hotelgiftcard and booking accommodations via the HGC website, multiple legal relationships apply. The relationship between the User and HGC is governed by these General Terms and Conditions. When the User books an overnight stay via the HGC website, additional agreements are formed between the User and (i) Expedia Inc. / Travelscape LLC and (ii) the selected Partner Accommodation. The applicable terms and conditions of Expedia and of the relevant accommodation apply to these bookings. HGC acts solely as an intermediary in this respect.

3.2 Applicability of these terms:
By purchasing or obtaining possession of the Hotelgiftcard, the User (both the purchaser and the holder of the card) accepts these General Terms and Conditions. These terms apply to all offers, agreements, and services of HGC.

3.3 Amendment of terms:
HGC reserves the right to amend these General Terms and Conditions. Amendments will be published in a timely and clear manner via the HGC website. In the event of material changes, HGC will inform the User thereof, where possible prior to their entry into force.

3.4 Deviations:
Deviations from these General Terms and Conditions are only valid if expressly confirmed in writing by HGC.

3.5 Assignment:
HGC is entitled to assign its rights and obligations arising from these terms and conditions to an affiliated company or a third party, provided that this does not materially prejudice the position of the User.

4.1 Purchase:
The Hotelgiftcard can only be purchased via HGC or its authorised Resellers.

4.2 Responsibility:
After receipt, the User is responsible for the safe keeping of the Hotelgiftcard gift card and the associated codes.

4.3 Use of the Balance:
The Balance may only be used to book accommodations on the HGC website.

4.4 Payments:
Payments made using the Hotelgiftcard gift card are final once the User confirms the payment on the HGC website.

4.5 Validity and expiry:
This Hotelgiftcard can only be redeemed for booking accommodations on hotelgiftcard.com. No refunds or replacements can be issued in the case of loss, damage, or expiry. No change, vouchers, or refunds will be given on the remaining balance. The balance on this gift card can be used until its expiry. This gift card is valid for five years from activation (activation occurs automatically after purchase). The balance, expiry date, and terms and conditions of this gift card can be checked at any time on hotelgiftcard.com.

4.6 Transferability:
The Hotelgiftcard gift card may only be transferred free of charge (without consideration). The User remains responsible for the secure use and management of the card.

4.7 Service fees:
HGC charges a clearly stated intermediation fee for bookings made via the Expedia Partner Network. This fee is displayed during the booking process.

5.1 Loss or theft:
HGC is not liable in the event of loss or theft of the Hotelgiftcard gift card. Users must report any loss without delay.

5.2 Misuse:
In the event of misuse or fraud, the Hotelgiftcard gift card will be blocked and legal action may be taken.

5.3 Damaged card:
If the card is damaged, the balance may be transferred to a new card, subject to an administrative fee.

6.1 HGC acts solely as an intermediary for accommodation bookings made via the Expedia Partner Network. The contract for the accommodation is concluded directly between the User and the Partner Property, subject to the applicable terms and conditions of Expedia and the relevant Partner Property. The Hotelgiftcard may only be used for bookings made via the HGC website.

6.2 HGC shall not be liable for any damage arising from the use of the Hotelgiftcard or from the agreement with the Partner Property, unless such damage is caused by wilful misconduct or gross negligence on the part of HGC. In all other cases, the liability of HGC shall be limited to the value of the relevant booking, subject to a maximum amount.

6.3 HGC shall not be liable for any damage caused by force majeure, including failures in connections, networks or systems, government measures, strikes, pandemics, or other circumstances beyond the reasonable control of HGC. Where force majeure occurs, HGC shall use reasonable efforts to mitigate the consequences for the User.

6.4 Temporary unavailability of the platform or booking system shall be considered force majeure and shall not entitle the User to compensation.

7.1 Physical gift cards:
Physical gift cards may be withdrawn within fourteen (14) days after receipt, provided that the balance has not been used. This is in line with EU consumer protection rules for cross-border purchases.

7.2 Digital gift cards:
Digital gift cards are excluded from the right of withdrawal once they have been activated.

7.3 Corporate customers:
Business customers are excluded from the right of withdrawal. All purchases made by corporate customers are final and binding.

Personal data are processed in connection with the use of the gift card and the processing of bookings in accordance with our Privacy Policy and in compliance with the revised Swiss Federal Act on Data Protection (revFADP).

All rights to the name, logo, website and underlying technology of Hotelgiftcard.com are vested in HGC or its licensors. Any use, reproduction or copying thereof without the prior written consent of HGC is prohibited.

10.1 Applicable law:
These Terms and Conditions are governed by Swiss law, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).

10.2 Jurisdiction:
For consumers, the statutory place of jurisdiction shall apply. For business customers, the courts of Zurich, Switzerland, shall have exclusive jurisdiction.

10.3 Mediation:
Before initiating court proceedings, business parties undertake to consider an amicable settlement or mediation in good faith.

10.4 Severability:
If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that comes as close as possible to the original intent.

10.5 Language:
In the event of any discrepancies between language versions, the Dutch original version shall prevail.