Cookies & Privacy statement

HotelGiftcard.com B.V. (“we”, “us”, “our”) takes the protection of your personal data very seriously. This Privacy Policy explains how we collect, use, store, and share your data when you use our website hotelgiftcard.com (“Website”). We comply with the General Data Protection Regulation (GDPR) as well as the Austrian Data Protection Act (DSG).

1. Data Controller

HotelGiftcard.com B.V.
Ambachtsweg 6
1474 HW Oosthuizen
The Netherlands
Email: [email protected]

We are the data controller within the meaning of the GDPR for all personal data collected via this Website.

2. What Data We Collect

We collect personal data when you:

• Make a booking via our Website
• Subscribe to our newsletter
• Contact our customer service

The data processed may include:

• Name, address, email address, telephone number
• Payment information (securely processed)
• Booking and transaction data
• Technical information such as IP address, browser type, and device information

Your data is used for marketing purposes only with your explicit consent.

3. Purposes of Data Processing

We process your data for the following purposes:

• Processing and managing bookings
• Customer service and support
• Secure payment processing
• Fraud prevention and misuse detection
• Sending marketing communications (only with consent)
• Compliance with legal obligations

4. Legal Bases under the GDPR

Processing is carried out on the basis of the following legal grounds:

• Consent (e.g. newsletters or cookies)
• Performance of a contract (e.g. bookings)
• Legitimate interest (e.g. IT security)
• Legal obligation (e.g. tax retention requirements)

5. Cookies and Similar Technologies

Our Website uses cookies to:

• Ensure technical functionality
• Analyze website performance
• Display personalized content and advertising

Legal basis: your explicit consent pursuant to Section 165 of the Austrian Telecommunications Act (TKG 2021) and Article 6(1)(a) GDPR.
You can adjust your cookie settings at any time via the cookie banner or your browser.

6. Data Retention

Personal data is stored only for as long as necessary for the following purposes:

• Contract performance and customer service
• Compliance with statutory retention obligations
• Handling inquiries or complaints

Data used for marketing purposes is stored until you withdraw your consent.

7. Disclosure of Data

We share your data exclusively with trusted third parties, such as:

• Payment service providers
• Booking and accommodation partners (e.g. Expedia)
• Hosting and IT service providers
• Authorities where a legal obligation exists

Your data is never sold.

8. Data Transfers Outside the EU

If personal data is transferred to countries outside the EU/EEA, we ensure that appropriate safeguards are in place, such as:

• EU Standard Contractual Clauses (SCCs)
• Supplementary technical and organizational protection measures

9. Your Rights

As a data subject, you have the following rights:

• Access to your stored data
• Rectification of inaccurate or incomplete data
• Erasure of your data (“right to be forgotten”)
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent at any time with effect for the future

To exercise your rights, please contact us at [email protected].

10. Data Security

We implement technical and organizational measures to protect your data, including:

• SSL encryption
• Access restrictions and role-based permissions
• Server monitoring and logging

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect legal or technical changes.
Material changes will be clearly and timely communicated on the Website.

12. Complaints and Contact

If you believe your data has been processed unlawfully, you may lodge a complaint with:

Austrian Data Protection Authority (DSB)
Barichgasse 40–42
1030 Vienna
www.dsb.gv.at

Or contact us directly:

HotelGiftcard.com B.V.
Ambachtsweg 6
1474 HW Oosthuizen
The Netherlands
Email: [email protected]