Our Privacy Policy and Cookie Statement

At HotelGiftcard.com B.V. ("we", "us", "our"), protecting your privacy is a top priority. This Privacy and Cookie Policy explains how we collect, use, store, and share your personal information when you access or use our website hotelgiftcard.com ("the Site"). We comply with the Privacy Act 2020 of New Zealand and its Information Privacy Principles (IPPs).

1. Who we are

HotelGiftcard.com B.V. is responsible for handling your personal data.
Business details:
HotelGiftcard.com B.V.
Ambachtsweg 6,
1474 HW Oosthuizen, The Netherlands
Email: [email protected]

2. What personal data we collect

We collect personal data when you:

• Book accommodation via our Site,
• Subscribe to our newsletters,
• Contact our customer service.

The types of personal data collected may include:

• Full name, billing/shipping address, email address, phone number,
• Payment information (processed securely),
• Booking details,
• Technical data such as your IP address, browser type, and device details.

We only collect email addresses for marketing purposes with your express consent.

3. Why and how we use your data

We use your personal data for the following purposes:

• To process bookings and special requests,
• To provide customer support,
• To process payments securely,
• To detect and prevent fraud or misuse,
• To send marketing communications (with your consent),
• To comply with our legal obligations.

4. Legal basis for processing

We rely on the following grounds to process your data:

• Your express consent (e.g., for newsletters or promotions),
• Fulfilling a contract (e.g., completing your booking),
• Our legitimate business interests (e.g., fraud prevention, service improvements),
• Compliance with New Zealand laws and regulations.

5. Cookies and tracking technologies

We use cookies and similar technologies to:

• Ensure proper functionality of our Site,
• Analyse usage and improve performance,
• Personalise your browsing and advertising experience.

Legal basis: Your consent, as required under New Zealand’s privacy framework.
You may manage cookie preferences through our cookie banner or browser settings.

6. Data retention

We retain your personal data only as long as necessary to:

• Fulfil the purposes stated above,
• Complete your bookings and service communications,
• Meet legal or regulatory obligations,
• Resolve disputes or enforce our terms.

Marketing-related data will be kept until you withdraw your consent.

7. Sharing your data

We may share your data only with trusted third parties essential for providing our services, including:

• Payment processors,
• Accommodation providers and booking platforms,
• IT service providers (e.g., hosting and analytics),
• Legal or regulatory authorities, where required.

We do not sell your personal data.

8. Cross-border data disclosures

If your personal data is disclosed to recipients outside New Zealand (e.g., cloud hosting or booking services), we take steps to ensure that:

• The overseas recipient is subject to privacy laws that provide comparable safeguards, or
• Contractual or other protections are in place to ensure adequate data protection.

This may include the use of EU Standard Contractual Clauses or equivalent frameworks.

9. Your rights under the Privacy Act 2020 (NZ)

You have the right to:

• Request access to your personal information,
• Request correction of inaccurate or outdated data,
• Request deletion or restriction of your data in specific cases,
• Withdraw your consent for marketing communications at any time,
• File a complaint if you believe your privacy has been breached.

To exercise any of these rights, contact: [email protected]

10. Data security

We implement robust technical and organisational measures to safeguard your personal data, including:

• SSL encryption during data transmission,
• Access controls and firewalls,
• Monitoring for unauthorised activity or breaches.
  

11. Policy updates

This Privacy Policy may be updated periodically to reflect legal or operational changes.
Significant changes will be communicated clearly via our Site or by email.
We encourage you to review this policy regularly.

12. Complaints and contact

If you believe your personal data has been mishandled or that your rights under the Privacy Act 2020 have not been respected, you can lodge a complaint.

In New Zealand, you may contact:
Office of the Privacy Commissioner (OPC)
www.privacy.org.nz

Or contact us directly at:
HotelGiftcard.com B.V.
Ambachtsweg 6, 1474 HW Oosthuizen, The Netherlands
Email: [email protected]