Terms & conditions

1. Use of the Hotelgiftcard

The use of the Hotelgiftcard is governed by the General Terms and Conditions of Hotelgiftcard.com, which outline how the card works, its validity, and your rights as a user.

2. Bookings through our website

If you use your Hotelgiftcard to make a booking, this is processed via the Expedia Partner Network. The following additional terms will apply:

• The Booking Terms and Conditions of Expedia Inc. / Travelscape LLC, which must be accepted during the booking process
• The terms of the chosen accommodation provider, including cancellation policy, house rules, and any additional charges, which are clearly shown during booking

3. The role of Hotelgiftcard.com

We provide the platform and the gift card product, but we are not a party to the final contract between you and the accommodation provider.
Hotelgiftcard.com (HGC) acts solely as an intermediary and does not issue invoices for accommodation bookings.

In these Terms and Conditions, the following terms shall have the meanings set out below:

1.    Hotelgiftcard.com (HGC): The company operating the Hotelgiftcard platform, including any successors.

2.    User: Any individual who purchases or uses a Hotelgiftcard to book accommodation with Partner Properties.

3.    Agreement: The contractual relationship between the User and HGC.

4.    Gift Card: The Hotelgiftcard issued by HGC or its authorised Resellers, loaded with a prepaid value ([balance]).

5.    Balance: The prepaid monetary value on the Gift Card, up to a maximum of 500 euro, available to be used for bookings.

6.    Remaining Balance: Any unused portion of the Balance following partial redemption.

7.    Partner Properties: Accommodation providers accessible via the Expedia Partner Network, bookable using the Gift Card on HGC’s website.HGC has no direct relationship with these providers and acts only as an intermediary.

8.    Expedia Partner Network: The booking platform integrated with HGC for accommodation listings and reservations.

9.    Resellers: Businesses authorised to sell the Gift Card on behalf of HGC.

Hotelgiftcard.com B.V.
Ambachtsweg 6
1474 HW Oosthuizen, The Netherlands
Company registration (KvK): 78253411
VAT number: NL861319588B01
 

2.1 Multiple relationships:
The use of the Gift Card and the booking of accommodation via the HGC website involves separate legal relationships:
•    between the User and HGC (covered by these Terms),
•    between the User and (i) Expedia Inc. / Travelscape LLC, and (ii) the selected accommodation provider.
 

2.2 Acceptance of Terms:
By purchasing or using the Gift Card, the User (whether buyer or holder) accepts these Terms and Conditions in full.

2.3 Changes to the Terms and Conditions:
HGC reserves the right to make changes to these General Terms and Conditions. Any changes will be published in a timely and clear manner on the HGC website. In the event of material changes, HGC will inform the User thereof, where possible prior to such changes taking effect.

2.4 Deviations: Any deviation from these Terms must be explicitly confirmed in writing by HGC to be valid.

3.5 Transfer of rights:
HGC may transfer its rights and obligations under these Terms to a group company or third party, provided that this does not materially disadvantage the User.

3.1 Purchase:
The Gift Card may only be purchased via HGC or through authorised Resellers.

3.2 Responsibility for use:
The User is responsible for the secure handling of the Gift Card and associated codes after purchase.

3.3 Redemption:
The Balance may only be redeemed through HGC’s website for accommodation booked with Partner Properties.

4.4 Finality of transactions:
Payments made using the Gift Card are final once confirmed via the HGC platform.

3.5 Validity and Expiry of the Balance
The Balance is valid for a period of two (2) years from the date of purchase. After this period, the Balance shall expire and may no longer be used or reclaimed.

3.6 Transferability:
The Gift Card may only be transferred to another person without charge. The User remains responsible for its use.

3.7 Service fees:
HGC charges a clearly displayed service fee for bookings made via the Expedia Partner Network. These fees are shown transparently during checkout.

4.1 Loss or theft:
HGC is not liable for lost or stolen Gift Cards. The User must notify HGC immediately in such cases.

4.2 Misuse or fraud:
In the event of misuse or suspected fraud, the Gift Card will be blocked. HGC may take legal action where appropriate.

4.3 Damaged cards:
If a Gift Card is damaged, the remaining balance may be transferred to a replacement card subject to an administrative fee.

5.1 HGC acts solely as an intermediary for accommodation bookings made via the Expedia Partner Network. The contract for the accommodation is concluded directly between the User and the Partner Property, subject to the applicable terms and conditions of Expedia and the relevant Partner Property. The Hotelgiftcard may only be used for bookings made via the HGC website.

5.2 HGC shall not be liable for any damage arising from the use of the Hotelgiftcard or from the agreement with the Partner Property, unless such damage is caused by wilful misconduct or gross negligence on the part of HGC. In all other cases, the liability of HGC shall be limited to the value of the relevant booking, subject to a maximum amount.

5.3 HGC shall not be liable for any damage caused by force majeure, including failures in connections, networks or systems, government measures, strikes, pandemics, or other circumstances beyond the reasonable control of HGC. Where force majeure occurs, HGC shall use reasonable efforts to mitigate the consequences for the User.

5.4 Temporary unavailability of the platform or booking system shall be considered force majeure and shall not entitle the User to compensation.

6.1 Physical Hotelgiftcard
The physical Hotelgiftcard may be cancelled within fourteen (14) days of receipt, provided that the Balance has not been used.

6.2 Digital gift cards
Digital gift cards are excluded from the right of withdrawal.

6.3 Business orders
Business orders cannot be cancelled.

When using the Hotelgiftcard and making bookings via our website, personal data may be processed. The HGC Privacy Policy, as published in the privacy statement, applies to such processing.

8.1 All rights to the name, logo, website and underlying technology of Hotelgiftcard.com are vested in HGC or its licensors. Any use, reproduction or copying thereof without the prior written consent of HGC is prohibited.

8.2 These General Terms and Conditions shall be governed by and construed in accordance with the laws of the Netherlands. 

8.3 The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

8.4 Any disputes arising out of or in connection with these General Terms and Conditions shall be submitted exclusively to the competent court in the Netherlands.

8.5 In disputes involving business entities, parties agree to attempt resolution via negotiation or mediation before taking legal action.-

8.6 If one or more provisions of these General Terms and Conditions are held to be wholly or partially invalid or are annulled, the remaining provisions shall remain in full force and effect. In such event, the invalid or annulled provision shall be replaced by a valid provision that most closely reflects the intent and purpose of the original provision.