Cookies & Privacy

HotelGiftcard.com B.V. (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store, and share personal data when you use our website hotelgiftcard.com (“Site”). We operate in compliance with Regulation (EU) 2016/679 (GDPR) and Italian Legislative Decree 101/2018.

1. Who we are

HotelGiftcard.com B.V.
Ambachtsweg 6
1474 HW Oosthuizen
The Netherlands
Email: [email protected]

We are the data controller of the personal data collected through the Site.

2. What data we collect

We collect personal data when you:

• make a booking through the Site
• subscribe to our newsletter
• contact our customer service

The data collected may include:

• Name, address, email address, telephone number
• Payment details (securely processed)
• Booking information
• Technical information such as IP address, browser type, and device information

We use your data for marketing purposes only with your explicit consent.

3. Purposes of processing

Your personal data is processed in order to:

• Manage bookings and requests
• Provide customer support
• Process payments securely
• Prevent fraud and abuse
• Send marketing communications (with prior consent)
• Comply with legal obligations
  

4. Legal basis for processing

Under the GDPR, we process your personal data on the following legal bases:

• Explicit consent (e.g. newsletters, marketing cookies)
• Performance of a contract (e.g. booking)
• Legitimate interest (e.g. security, fraud prevention)
• Legal obligations (e.g. accounting requirements)
  

5. Cookies and similar technologies

We use cookies and similar technologies to:

• Ensure the proper functioning of the Site
• Analyze and improve performance
• Personalize content and advertising

Legal basis: your explicit consent, in accordance with the Cookie Guidelines of the Italian Data Protection Authority (July 2021).
You can manage your preferences via the cookie banner or your browser settings.

6. Data retention

We retain your personal data only for as long as necessary to:

• Achieve the stated purposes
• Comply with legal obligations
• Provide after-sales support
• Esolve potential disputes

Data collected for marketing purposes is retained until consent is withdrawn.

7. Data sharing

We share your data only with reliable third parties, such as:

• Payment service providers
• Booking partners and accommodation providers
• Hosting providers and technical service suppliers
• Competent authorities, where required by law

We never sell your personal data.

8. Transfers of data outside the EU

If we transfer personal data outside the European Economic Area (EEA), we implement appropriate safeguards such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Additional technical, legal, and organizational measures
  

9. Your rights

Under the GDPR, you have the right to:

• access your data
• Request rectification or erasure
• Restrict or object to processing
• Obtain data portability
• Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

10. Data security

We apply technical and organizational measures to protect your data, including:

• SSL encryption
• Access controls
• Monitoring systems for unauthorized access
  

11. Changes to this policy

We may update this policy periodically.
Significant changes will be communicated via the Site or, where appropriate, by email.

12. Complaints and contact

If you believe your data has been processed in violation of the GDPR, you may lodge a complaint with the competent authority:

Italian Data Protection Authority (Garante per la Protezione dei Dati Personali)
Piazza Venezia 11
00187 Rome
www.garanteprivacy.it

Or contact us directly:
HotelGiftcard.com B.V.
Ambachtsweg 6
1474 HW Oosthuizen
The Netherlands
Email: [email protected]