Privacy and Cookie Policy

1. Who we are

HotelGiftcard.com B.V.
Ambachtsweg 6,
1474 HW Oosthuizen, The Netherlands
Email: support@hotelgiftcard.com

We act as the data controller for the personal data collected via our Website.

2. What data we collect

We collect personal data when you:

• Make a booking through our Website
• Subscribe to our newsletter
• Contact our customer support

This may include:

• Full name, address, email, phone number
• Payment details (processed securely)
• Booking-related information
• Technical data such as IP address, browser type, and device information

We only use your email for marketing if you provide explicit consent.

3. Why we process your data

Your personal data is processed for the following purposes:

• Managing bookings and responding to queries
• Providing customer support
• Processing payments securely
• Preventing fraud and abuse
• Sending marketing communications (only if you’ve opted in)
• Complying with legal obligations

4. Legal basis for processing

We rely on the following legal grounds under GDPR:

• Your consent (e.g. for newsletters and cookies)
• Performance of a contract (e.g. booking confirmation)
• Legitimate interest (e.g. fraud prevention or service optimisation)
• Legal obligations (e.g. tax and accounting records)

5. Cookies and similar technologies

We use cookies and similar technologies to:

• Enable the proper functionality of our Website
• Analyse site usage and improve performance
• Personalise your browsing and advertising experience

Legal basis: Your consent, in accordance with the ePrivacy Regulations and GDPR Article 6(1)(a).

You can manage or withdraw your cookie preferences at any time via our cookie banner or through your browser settings.

6. Data retention

We only retain your personal data as long as necessary to:

• Fulfil the purposes outlined above
• Comply with legal obligations
• Provide after-sales support and dispute resolution

Marketing data is retained until you withdraw your consent.

7. Sharing your data

We share your data only with trusted third parties, such as:

• Payment service providers
• Booking partners and accommodation providers
• Hosting and technical service providers
• Public authorities, where legally required

We do not sell your personal data to any third party.

8. Transfers outside the EU/EEA

If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards, such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Additional technical and contractual protections, as necessary

9. Your rights under Irish and EU data protection law

You have the following rights under the GDPR:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

To exercise these rights, contact us at support@hotelgiftcard.com.

10. Data security

We implement appropriate technical and organisational measures, including:

• SSL encryption
• Role-based access control
• Secure data hosting and monitoring

to protect your data from unauthorised access, misuse or loss.

11. Changes to this policy

We may update this Privacy and Cookie Policy from time to time to reflect legal or operational changes.
Material changes will be clearly communicated via the Website or by email where appropriate.

12. Complaints and contact

If you have concerns about how your data has been handled, you have the right to lodge a complaint with the Irish data protection authority:

Data Protection Commission (DPC)
21 Fitzwilliam Square South
Dublin 2, D02 RD28
www.dataprotection.ie

Or contact us directly at:
HotelGiftcard.com B.V.
Ambachtsweg 6, 1474 HW Oosthuizen, The Netherlands
Email: support@hotelgiftcard.com