Privacy and Cookie Policy

HotelGiftcard.com B.V. ("we", "us", "our") is committed to protecting your privacy. This Privacy and Cookie Policy explains how we collect, use, store, and share your personal information when you use our website hotelgiftcard.com ("the Website"). We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

HotelGiftcard.com B.V.
Ambachtsweg 6
1474 HW Oosthuizen
The Netherlands
Email: support@hotelgiftcard.com

We are the data controller for the personal data we collect through our Website.

2. What information we collect

We collect personal information when you:

• Make a booking through our Website
• Sign up to receive newsletters
• Contact our customer service team

This may include:

• Full name, address, email address, and phone number
• Payment details (securely processed)
• Booking and usage data
• Technical data such as IP address, browser type, and device information

We only use your personal data for marketing purposes with your explicit consent.

3. How and why we use your data

We use your data to:

• Process bookings and customer service requests
• Provide support and manage transactions
• Detect and prevent fraud and misuse
• Send promotional communications (with your consent)
• Comply with our legal obligations

4. Legal basis for processing

Under the UK GDPR, we rely on the following legal bases:

• Consent (e.g. for marketing communications and cookie usage)
• Performance of a contract (e.g. to complete a booking)
• Legitimate interests (e.g. fraud prevention, service optimisation)
• Legal compliance (e.g. record-keeping obligations)

5. Cookies and tracking technologies

We use cookies and similar technologies to:

• Ensure the functionality of the Website
• Analyse performance and improve user experience
• Personalise your experience and marketing content

Legal basis: Your explicit consent, in line with the Privacy and Electronic Communications Regulations 2003 (PECR) and UK GDPR Article 6(1)(a).

You can manage or withdraw your cookie preferences via our cookie banner or browser settings at any time.

6. Data retention

We retain personal data only for as long as necessary to:

• Fulfil the purposes described in this Policy
• Comply with legal, regulatory and accounting obligations
• Support customer service and dispute resolution

Marketing data is retained until you withdraw your consent.

7. Sharing your data

We only share personal data with trusted third parties where necessary, including:

• Payment processors
• Booking partners and accommodation providers
• Website hosting and technical support providers
• Authorities or regulators when legally required

We do not sell your personal information under any circumstances.

8. Transfers outside the UK

Where we transfer your personal data outside the UK (e.g. to the EU or other countries), we ensure appropriate safeguards are in place, such as:

• UK-approved Standard Contractual Clauses (SCCs)
• Technical and organisational measures to protect your data

9. Your rights

Under the UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, email support@hotelgiftcard.com.

10. Data security

We apply technical and organisational measures to protect your data, including:

• SSL encryption
• Secure payment environments
• Access controls and monitoring systems

11. Changes to this policy

We may update this policy from time to time to reflect legal, regulatory or operational changes.
Significant changes will be communicated clearly on our Website or via email when applicable.

12. Complaints and contact

If you believe your data has been misused or processed unlawfully, you have the right to contact or lodge a complaint with:

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow, Cheshire SK9 5AF
www.ico.org.uk

You may also contact us directly:
HotelGiftcard.com B.V.
Ambachtsweg 6, 1474 HW Oosthuizen, The Netherlands
Email: support@hotelgiftcard.com