Cookies & Privacy

At HotelGiftcard.com B.V. (“we”, “us”, “our”), we place great importance on protecting your personal data. This Privacy and Cookie Policy explains how we collect, use, store, and share your information when you use our website hotelgiftcard.com (“the Website”). We fully comply with the Danish Data Protection Act and the EU General Data Protection Regulation (GDPR).

1. Who we are

HotelGiftcard.com B.V.
Ambachtsweg 6
1474 HW Oosthuizen
The Netherlands
Email: [email protected]

HotelGiftcard.com is the data controller responsible for processing your personal data via the Website.

2. What data we collect

We collect personal data when you:

• book accommodation via the Website
• subscribe to our newsletter
• contact our customer service

This may include:

• name, address, email address, telephone number
• payment details (securely processed)
• booking information
• technical information such as IP address, browser type, and device data

We collect email addresses for marketing purposes only with your explicit consent.

3. Purposes of data processing

We process your data for the following purposes:

• managing bookings and inquiries
• providing customer service
• processing payments securely
• preventing fraud and abuse
• sending marketing materials (only with consent)
• complying with legal obligations

4. Legal basis for processing

We process your data based on the following legal grounds under the GDPR:

• your explicit consent (e.g. for marketing)
• performance of a contract (e.g. a booking)
• legitimate interests (e.g. service improvement and fraud prevention)
• compliance with legal obligations

5. Cookies and tracking technologies

We use cookies and similar technologies to:

• ensure website functionality
• analyze and improve performance
• personalize your user and advertising experience

Legal basis: your consent in accordance with the Danish Cookie Executive Order and Article 6(1)(a) GDPR.
You can change your preferences at any time via our cookie banner or your browser settings.

6. Data retention period

We retain your personal data only for as long as necessary to:

• fulfill the described purposes
• comply with legal and documentation requirements
• resolve potential disputes
• provide customer support
• Marketing data is retained until you withdraw your consent.

7. Disclosure of data

We share your data only with trusted third-party services where necessary, including:

• payment service providers
• booking partners and accommodation providers
• IT and hosting services
• authorities, where required by law

We never sell your personal data.

8. Transfers to third countries

If we transfer your data outside the EU/EEA (e.g. to hosting or booking partners), we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses issued by the European Commission
• additional technical or contractual security measures

9. Your rights

Under the GDPR, you have the right to:

• access your personal data
• have incorrect data rectified or deleted
• restrict processing
• data portability
• object to processing
• withdraw consent at any time

To exercise your rights, please contact us at [email protected].

10. Data security

We protect your data with appropriate technical and organizational security measures, including:

• SSL encryption
• access controls and security protocols
• monitoring of unauthorized access

11. Changes to this policy

This policy may be updated from time to time, for example due to changes in legislation or our data processing practices.
Material changes will be clearly communicated via the website or email. We recommend reviewing this policy regularly.

12. Complaints and contact

If you believe your data has been processed in violation of applicable law, you have the right to lodge a complaint with:

The Danish Data Protection Agency (Datatilsynet)
Carl Jacobsens Vej 35
2500 Valby
www.datatilsynet.dk

You are also welcome to contact us directly:
HotelGiftcard.com B.V.
Ambachtsweg 6
1474 HW Oosthuizen
The Netherlands
Email: [email protected]