Terms & conditions

When using Hotelgiftcard.com, different terms and conditions may apply depending on the nature of your use of our website:

1. Use of the Hotelgiftcard

The use of the Hotelgiftcard is governed by the General Terms and Conditions of Hotelgiftcard.com, which outline how the card works, its validity, and your rights as a user.

2. Bookings made through our website

If you use your Hotelgiftcard to make a booking, this is processed via the Expedia Partner Network. The following additional terms will apply:

The Booking Terms and Conditions of Expedia Inc. / Travelscape LLC, which must be accepted during the booking process
The terms of the chosen accommodation provider, including cancellation policy, house rules, and any additional charges, which are clearly shown during booking

3. The role of Hotelgiftcard.com

We provide the platform and the gift card product, but we are not a party to the final contract between you and the accommodation provider. Hotelgiftcard.com (HGC) acts solely as an intermediary and does not issue invoices for accommodation bookings.

In these Terms and Conditions, the following terms shall have the meanings set out below:

1.    Hotelgiftcard.com (HGC): The company operating the Hotelgiftcard platform, including any successors.

2.    User: Any individual who purchases or uses a Hotelgiftcard to book accommodation with Partner Properties.

3.    Agreement: The contractual relationship between the User and HGC.

4. Gift Card: The Hotelgiftcard issued by HGC or its authorised Resellers, loaded with a prepaid value ([balance]).

5. Balance: The prepaid monetary value on the Gift Card, up to a maximum of 500 euro, available to be used for bookings.

6. Remaining Balance: Any unused portion of the Balance following partial redemption.

7. Partner Properties: Accommodation providers accessible via the Expedia Partner Network, bookable using the Gift Card on HGC’s website.HGC has no direct relationship with these providers and acts only as an intermediary.

8. Expedia Partner Network: The booking platform integrated with HGC for accommodation listings and reservations.

9. Resellers: Businesses authorised to sell the Gift Card on behalf of HGC.

3.1 Multiple legal relationships:
The use of the Gift Card and the booking of accommodation via the HGC website involve multiple legal relationships:
• between the User and HGC (governed by these Terms and Conditions),
• between the User and (i) Expedia Inc. / Travelscape LLC and (ii) the selected Partner Property.
For bookings, the applicable terms and conditions of Expedia and the relevant accommodation provider apply. HGC acts solely as an intermediary.

3.2 Acceptance of Terms:
By purchasing, holding or using the Gift Card, the User (whether purchaser or holder) accepts these Terms and Conditions.

3.3 Changes to the Terms and Conditions:
HGC reserves the right to make changes to these General Terms and Conditions. Any changes will be published in a timely and clear manner on the HGC website. In the event of material changes, HGC will inform the User thereof, where possible prior to such changes taking effect.

3.4 Deviations:
Any deviation from these Terms must be explicitly confirmed in writing by HGC to be valid.

3.5 Transfer of rights:
HGC may transfer its rights and obligations under these Terms and Conditions to a group company or a third party, provided that this does not materially disadvantage the User.

4.1 Purchase:
The Gift Card may only be purchased via HGC or through authorised Resellers.

3.2 Responsibility for use:
The User is responsible for the secure handling of the Gift Card and associated codes after purchase.

4.3 Use of the Balance:
The Balance may only be redeemed through HGC’s website for accommodation booked with Partner Properties.

4.4 Payment with the Hotelgiftcard:
Payments made with the Hotelgiftcard are final once they have been confirmed on the HGC website.

4.5 Validity and Expiry of the Balance
This card is valid for three (3) years after activation (activation takes place automatically upon purchase). It may only be used on hotelgiftcard.com for booking a accommodation. The card is not redeemable for cash. No replacement will be provided in the event of loss or damage. The card is anonymous and transferable. The balance, expiry date and applicable terms and conditions can be viewed at any time on hotelgiftcard.com. This card is issued by HotelGiftcard.com B.V.

4.6 Transferability:
The Gift Card may only be transferred to another person without charge. The User remains responsible for its use.

4.7 Service fees:
HGC charges a clearly displayed service fee for bookings made via the Expedia Partner Network. These fees are shown transparently during checkout.

6.1 Intermediary role
HGC acts solely as an intermediary for accommodation bookings made via the Expedia Partner Network. The accommodation contract is concluded between the User and the Partner Property.

6.2 Liability
HGC shall only be liable in cases of wilful misconduct or gross negligence. In all other cases, HGC’s liability shall be limited to the amount of the relevant booking.

6.3 Force majeure
HGC shall not be liable for any damage resulting from force majeure, such as network failures, government measures, pandemics or other unforeseeable events. In such cases, HGC shall make reasonable efforts to mitigate the damage.

6.4 Technical unavailability
Temporary unavailability of the website or the booking functionality via the Expedia Partner Network shall be considered force majeure and shall not give rise to any right to a refund or compensation.

7.1 Physical gift card
The physical gift card may be withdrawn within fourteen (14) days of receipt, provided that the Balance has not been used, in accordance with Section 355 of the German Civil Code (Bürgerliches Gesetzbuch – BGB).

7.2 Digital gift cards
Digital gift cards are excluded from the right of withdrawal once the amount has been activated or used, pursuant to Section 312g(2) no. 1 of the German Civil Code (BGB), relating to digital content supplied for immediate use.

7.3 Business customers
No right of withdrawal applies to orders placed by business customers.

10.1 Governing law:
These Terms and Conditions are governed by the substantive laws of the Federal Republic of Germany.

10.2 Exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG):
The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

10.3 Jurisdiction:
All disputes shall be submitted exclusively to the competent court in Germany.

10.4 Legal entities:
In the event of disputes involving business customers, the parties shall first seek to resolve the dispute amicably out of court and shall undergo a mediation procedure before initiating legal proceedings.

10.5 Severability clause:
If one or more provisions of these Terms and Conditions are or become wholly or partially invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the economic purpose of the original provision.

10.6 Language:
In the event of any discrepancies between translations of these Terms and Conditions, the original Dutch version shall prevail.