Our Privacy Policy and Cookie Statement

HotelGiftcard.com B.V. (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy and Cookie Policy explains how we collect, use, store, and share your personal information when you use our website [hotelgiftcard.com] (the “Website”).HotelGiftcard.com B.V. (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy and Cookie Policy explains how we collect, use, store, and share your personal information when you use our website [hotelgiftcard.com] (the “Website”).HotelGiftcard.com B.V. (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy and Cookie Policy explains how we collect, use, store, and share your personal information when you use our website [hotelgiftcard.com] (the “Website”).

1. Who We Are

HotelGiftcard.com B.V.
Ambachtsweg 6
1474 HW Oosthuizen, The Netherlands
Email: [email protected]

We act as the data controller for the personal data collected via our Website. When interacting with individuals in Canada, we process personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. What Information We Collect

We collect personal information when you:

• Make a booking through our Website
• Subscribe to our newsletter
• Contact our customer support team

This may include:

• Full name, address, email, and phone number
• Payment details (processed securely)
• Booking-related information
• Technical data such as IP address, browser type, and device information

We only use your email address for marketing communications with your explicit consent.

3. Why We Collect Your Information

We process your personal information for the following purposes:

• To process bookings and respond to inquiries
• To provide customer support
• To handle payments securely
• To detect and prevent fraud or misuse
• To send marketing communications (only with your consent)
• To comply with applicable legal obligations (e.g. tax or business records)

4. Legal Basis for Processing

Under Canadian privacy law, we collect, use, and disclose your personal information based on:

• Your consent (e.g., for newsletters or cookies)
• Contractual necessity (e.g., fulfilling a booking)
• Legitimate business interests (e.g., fraud prevention, service improvement)
• Legal obligations (e.g., record keeping under tax law)

You may withdraw your consent at any time, subject to legal and contractual restrictions.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Ensure the proper functioning of our Website
• Analyse website usage and improve performance
• Personalise your browsing experience and advertisements

Legal basis: Your consent.
You can manage or withdraw your cookie preferences through our cookie banner or your browser settings.

6. Data Retention

We retain personal information only as long as necessary to:

• Fulfil the purposes outlined in this policy
• Comply with legal and financial recordkeeping requirements
• Support customer service and dispute resolution

Marketing data is retained until you withdraw your consent.

7. Sharing Your Information

We share personal data only with trusted third parties, including:

• Payment processors
• Booking and accommodation partners
• Website hosting and technical service providers
• Law enforcement or regulators, when legally required

We do not sell your personal information to third parties.

8. International Data Transfers

As our operations are based in the Netherlands, your information may be processed or stored outside Canada. Where data is transferred internationally, including to the European Economic Area (EEA), we ensure:

• Appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs)
• Technical and organisational protections are implemented to secure your data

9. Your Privacy Rights (Canada)

Under PIPEDA, you have the right to:

• Access your personal information
• Request correction of inaccurate or incomplete information
• Withdraw your consent for specific processing activities
• Challenge our compliance with PIPEDA through a formal complaint

To exercise these rights, please contact us at: [email protected]

10. How We Protect Your Information

We implement a range of technical and organisational security measures, including:

• SSL encryption for all data transmissions
• Role-based access control for internal systems
• Secure servers and real-time monitoring systems

These measures are designed to protect your data from unauthorised access, loss, or misuse.

11. Changes to This Policy

We may update this Privacy and Cookie Policy periodically to reflect changes in our practices, services, or legal requirements.
Significant changes will be clearly communicated on our Website or by email where applicable.

12. Complaints and Contact

If you have any concerns about how your personal information has been handled, you may:

File a complaint with the Canadian privacy authority:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Website: www.priv.gc.ca

Or contact us directly:

HotelGiftcard.com B.V.
Ambachtsweg 6, 1474 HW Oosthuizen, The Netherlands
Email: [email protected]