Cookies & Privacy

At Hotelgiftcard.com BV (“we”, “us”, “our”), we consider the protection of your privacy to be extremely important. This Privacy and Cookie Policy explains how we collect, use, store, and share your personal data when you use our website hotelgiftcard.com (the “Site”). We fully comply with the General Data Protection Regulation (GDPR) and all applicable privacy laws.

1. Who we are

   HotelGiftcard.com BV is responsible for processing personal data through our Site.
   If you have any questions about this policy, please contact us:

   HotelGiftcard.com BV
   Ambachtsweg 6
   1474 HW Oosthuizen
   The Netherlands
   Email: [email protected]

2. What data we collect

   We collect personal data when you book accommodation, subscribe to newsletters, or contact our customer service. This may include your name, address, email address, phone number, payment details (securely processed), booking details, and information about online activity such as IP address, browser type, and device information.
   We only collect email addresses for marketing purposes with explicit consent.

3. How and why we process your data

   We process your personal data to manage bookings, handle special requests, provide customer service, securely process payments, prevent fraud, send marketing communications (only with consent), and comply with legal obligations.

4. Legal basis for processing

   Our data processing is based on your explicit consent, the performance of agreements (such as bookings), legitimate business interests (such as service improvement and fraud prevention), and compliance with legal obligations.

5. Cookies and tracking technologies

   We use cookies and similar technologies to ensure optimal website functionality, analyze and improve performance, and personalize your browsing and advertising experience with your consent. You can manage your preferences via our cookie banner or browser settings.

6. Data retention

   We retain personal data for as long as necessary to fulfill the stated purposes, manage bookings, comply with legal obligations, resolve disputes, or provide customer service. Marketing data is retained until consent is withdrawn.

7. Sharing your data

   We only share your data with essential third parties such as payment providers, accommodation partners, booking partners, and IT hosting services. We never sell your personal data.

8. International data transfers

   If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your personal data.

9. Your rights

   Under the GDPR, you have the right to access, correct, delete, or restrict the processing of your data, request data portability, object to processing, and withdraw consent at any time.
   To exercise these rights, please contact us at [email protected].

10. Security measures

    We use robust security measures to protect your data against unauthorized access, misuse, or loss. All interactions and transactions take place via secure, encrypted connections.

11. Changes to this policy

    We may update this policy from time to time to reflect changes in legislation or our data processing practices. Significant changes will be clearly communicated on our website or by email. Please review this policy regularly.

12. Complaints and contact

    If you believe your data has been processed incorrectly, you have the right to lodge a complaint with the relevant data protection authority.
    For questions or concerns, you can contact us directly:

    HotelGiftcard.com BV
    Ambachtsweg 6
    1474 HW Oosthuizen
    The Netherlands
    Email: [email protected]

Hotelgiftcard.com BV is committed to protecting your privacy and providing a safe and pleasant experience. We value your trust and take every measure to handle your personal data with care.