Privacy and Cookie Policy

At HotelGiftcard.com B.V. ("we", "us", "our"), protecting your privacy is a top priority. This Privacy and Cookie Policy explains how we collect, use, store, and share your personal information when you access or use our website hotelgiftcard.com ("the Site"). We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are
HotelGiftcard.com B.V. is responsible for handling your personal data.
Business details:
HotelGiftcard.com B.V.
Ambachtsweg 6,
1474 HW Oosthuizen, The Netherlands
Email: support@hotelgiftcard.com

2. What personal data we collect
We collect personal data when you:

• Book accommodation via our Site,
• Subscribe to our newsletters,
• Contact our customer service.

The types of personal data collected may include:

• Full name, billing/shipping address, email address, phone number,
• Payment information (processed securely),
• Booking details,
• Technical information such as your IP address, browser type, and device data.

We only collect email addresses for marketing purposes with your express consent.

3. Why and how we use your data
We use your personal data for the following purposes:

• To process bookings and special requests,
• To provide customer support,
• To process payments securely,
• To prevent fraud and unauthorised use,
• To send marketing communications (only with your consent),
• To comply with our legal obligations.

4. Legal basis for processing
We rely on the following legal bases to process your data:

• Your explicit consent (e.g., for newsletters or marketing),
• The performance of a contract (e.g., fulfilling a booking),
• Our legitimate interests (e.g., service optimisation, fraud prevention),
• Compliance with legal obligations under applicable laws.

5. Cookies and tracking technologies
We use cookies and similar technologies to:

• Ensure the functionality of our Site,
• Analyse and improve performance,
• Personalise your browsing and advertising experience.

Legal basis: Your consent under the Privacy Act and applicable cookie laws.
You may manage cookie preferences via our cookie banner or your browser settings.

6. Data retention
We retain your personal data only for as long as necessary to:

• Fulfil the purposes described above,
• Manage bookings and service-related communications,
• Meet legal and regulatory obligations,
• Resolve disputes or enforce agreements.

Marketing data will be retained until you withdraw your consent.

7. Sharing your data
We only share your data with trusted third parties essential for our services, including:

• Payment processors,
• Accommodation providers and booking platforms,
• IT service providers (e.g., hosting, analytics),
• Legal or regulatory authorities when required.

We never sell your personal information.

8. Overseas data disclosure
If we disclose your personal information to recipients outside of Australia (e.g., data hosting or booking platforms), we take reasonable steps to ensure:

• The recipient complies with the Australian Privacy Principles, or
• Is bound by similar contractual obligations and adequate safeguards.

This includes transfers under EU standard contractual clauses or equivalent frameworks.

9. Your rights under the Privacy Act
You have the right to:

• Access your personal data,
• Request correction of incorrect or outdated data,
• Request deletion or restriction of your data (where appropriate),
• Opt out of direct marketing communications at any time,
• Lodge a complaint if you believe your privacy rights have been breached.

To exercise any of these rights, contact: support@hotelgiftcard.com

10. Data security
We apply appropriate technical and organisational measures to protect your data, including:

• SSL encryption of data transmissions,
• Restricted system access and firewalls,
• Regular monitoring for unauthorised activity.

11. Policy updates
We may update this policy from time to time to reflect changes in law or our practices.
Material changes will be clearly communicated via our Site or by email.
We encourage you to review this policy periodically.

12. Complaints and contact
If you believe your personal data has been mishandled or not processed in accordance with this policy, you have the right to lodge a complaint.
In Australia, you may contact:
Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au
Or contact us directly at:
HotelGiftcard.com B.V.
Ambachtsweg 6, 1474 HW Oosthuizen, The Netherlands
Email: support@hotelgiftcard.com